Help

Welcome to PlayFirst Help. Answers to most of the commonly asked questions can be found here. If your question is not answered in "Top Questions" or "More Frequently Asked Questions," please refer to "More Help" below.

Top Questions

Please click on a link below for answers to the most commonly asked questions:

• How does this all work? Please explain the difference between the free trial and the full version.
• My unlock key gets rejected; why?
• I get a "Failed to contact PlayFirst" message when attempting to unlock my game. What should I do?
• I lost my unlock key -- is there some way I can get it again?
• What is Together?™
• I have just purchased an additional restaurant and my restaurant is not appearing...
• What is PlayGold?

More Frequently Asked Questions

• Questions about your PlayFirst.com account, logging in and verifying your email address
• Questions about downloading, installing and playing games on your computer
• Questions about uninstalling games
• Questions about playing games online
• Questions about buying and unlocking games
• Questions about customer or technical support
• Questions about Together™
• Questions about PlayGold

Forgotten Password

If you have lost your password please go to:

Forgotten Password

Picking up your gift

If someone has sent you a gift, please click here and fill out the form to pick up your gift.

More Help

If you were unable to find an answer to your question please send us a message via our Help Request Form. Please note we can only answer questions about games that were downloaded or purchased directly from the PlayFirst.com site. If you purchased a game from one of our distribution or retail partners, please visit their web site for help and support.