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Hi Connieb!
That is strange...hmmm.. I wonder if you have a case sensitive password or something? Is the password stored in your game or are you typing it in? I would check carefully to make sure everything is correct (which you probably already have) and then contact Playfirst customer support by clicking on this link
http://www.playfirst.com/help/support.html
BTW, here are the tips that Playfirst has listed in its support area for this issue. Make sure you check all this before you contact them and if you do contact them, give them as much information as possible so they can solve the problem quickly for you.
Confirm that you are connected to the internet—you must be connected to the internet to unlock the game. (Once the game is unlocked, you do not need to be connected to the internet to play).
If you are using firewall software, make sure that it recognizes the game software as safe.
Check the security settings of your browser—sometimes browser security can stop the game from contacting our servers. Try reducing the security settings of your browser if they are set high.
Check the date on your computer and make sure it is correct.
If you are using an old version of a browser, try upgrading it.
Occasionally, the PlayFirst authentication server may experience a short period of downtime. Wait a few hours and try unlocking the game again.
If you continue to experience problems submit a help request using the Help Request Form.
Good Luck and I hope you get to play Cooking Dash very soon. :)
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